Account Operation Team Leader (Chinese or English)

I/ Position information:

II/ Position objective:

The focus is on leading the account operation team, ensuring technical processes, systems, and data are executed accurately and compliantly. The job requires meticulousness, patience, and a preference for working with numbers, systems, and repetitive processes.

III/ Position responsibilities:

1/ Team leadership & management

Lead and manage the AE team, setting performance goals, and overseeing the daily workflow of team members.
Train, mentor, and develop team members' professional skills, ensuring high work quality.
Optimize internal workflow processes to enable the team to work more efficiently.

2/ Account operations & data insight

Handle client account activation requests, ensuring timely and accurate completion.
Directly monitor and ensure the team strictly adheres to operating procedures and the company's data quality/compliance standards.
Closely monitor and analyze client spending trends and performance data to identify growth opportunities.
Compile and analyze customer data to prepare periodic reports.
Maintain and update client records to ensure data accuracy, completeness, and standardization within the CRM/OA system.
Provide timely data insights to the Sales team and relevant stakeholders to support strategy and drive the usage and spending growth of advertising accounts.

3/ Payment & client support

Assist clients in using advertising accounts and address any issues during the process.
Assist clients with the invoice issuance process, ensuring compliance, and handling issues related to international payment procedures.
Proactively monitor, reconcile, and resolve discrepancies related to payments, invoices, and client-related financial matters.

IV/ Position requirements:

Bachelor's degree or above, preferably in Marketing, Business Administration, Media, or related fields.
Minimum of 2 years of experience in roles related to Operations, Back Office, Customer Support, Administration, Accounting or positions requiring in-depth work with systems/data.
Experience managing a team of 3 or more members.
Strong data analysis skills and ability to use tools to provide Business Insights.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with CRM or OA systems is a strong plus.
Fluent in Chinese or English. Strong preference for candidates proficient in Chinese (communication, reading comprehension, and working language).
Must be meticulous, careful, patient, and prefer working with systems, data, numbers, and repetitive processes.
Strong adaptability to respond quickly to client needs and adjust work priorities accordingly.
Excellent communication skills, both verbally and in writing.

V/ What do we offer?